Terms of service
TERMS OF SERVICE
Last Updated: June 11, 2026
Business: PAWPILLAR Contact: support@pawpillar.com Location: Hockessin, Delaware, United States
Agreement to Terms
By accessing or using the PAWPILLAR website at pawpillar.com, placing an order, or using any of our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our website or services.
Products and Availability
PAWPILLAR reserves the right to modify, discontinue, or limit the availability of any product at any time without notice. Product descriptions, images, and specifications are provided for informational purposes and we make reasonable efforts to ensure accuracy, but we do not warrant that product descriptions are error-free.
All prices are displayed in United States Dollars (USD). Prices are subject to change without notice. The price you are charged is the price displayed at the time you complete your purchase.
Orders and Payment
By placing an order through pawpillar.com, you represent that:
- You are at least 18 years of age or have the consent of a parent or legal guardian
- The payment information you provide is accurate and you are authorized to use the payment method
- Your order is for personal, non-commercial use unless otherwise agreed in writing
We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed for resale, orders with inaccurate payment information, or orders that cannot be fulfilled due to inventory constraints.
Pricing and Fees
PAWPILLAR does not add hidden fees, tariff surcharges, or forced insurance charges at checkout. The price displayed on the product page is the price you pay. Any applicable sales tax will be calculated and displayed at checkout based on your delivery address.
Intellectual Property
All content on pawpillar.com, including text, images, logos, graphics, and product descriptions, is the property of PAWPILLAR or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our website without express written permission.
Limitation of Liability
To the maximum extent permitted by applicable law, PAWPILLAR shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services, including but not limited to property damage resulting from the use or misuse of products purchased through our store.
PAWPILLAR's total liability to you for any claim arising from your use of our website or products shall not exceed the total amount you paid for the specific product or order giving rise to the claim.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
Product Use and Safety
Pet products are intended for use under appropriate supervision and in accordance with manufacturer guidelines. PAWPILLAR is not responsible for damage, injury, or loss resulting from improper use, modification, or storage of products purchased through our store. Always supervise pets when introducing new products.
Governing Law
These Terms of Service are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in New Castle County, Delaware.
Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.
Contact
For any questions regarding these Terms of Service, contact us at:
PAWPILLAR Hockessin, Delaware, United States support@pawpillar.com